Our dedicated teams are passionate about improving the lives of veterans and families. We are also determined to always treat people with respect and professionalism.

Telling us if you think we’ve done something wrong, will allow us to do our best to put things right for you, and to learn from the experience.

Your opinion matters to us.

If you have a complaint, feedback or a concern, please complete the form below. The more detail you can provide, the better.

Complaints Form

Enter your first name

Enter your last name

Title *

Enter your telephone number in order for us to contact you

Enter your postcode

Relationship

Describe your relationship with Help for Heroes

Add in date of issue/incident of applicable

Describe your complaiant

Desired Outcome *

How would you like us to follow up?

You could also contact us by: 

  • Telephone: 0300 303 9888 – Monday to Friday, 9am to 5pm. 
  • Email: complaints@helpforheroes.org.uk.  
  • In person, or writing to us: Unit 14 Parkers Close, Downton Business Centre, Salisbury, SP5 3RB. 

Our commitment to you 

  • We deal with complaints fairly, transparently and in the strictest of confidence. 
  • We will acknowledge your feedback within two working days. 
  • We aim to complete any review or investigation and send you a written reply within five working days.  
  • If we need more information because it is a complex issue, we aim to respond within four weeks.  
  • If there are any delays to the process, we will keep you informed. 
  • If you’re not satisfied with our response to your complaint, there is an appeals process. This could involve other internal Charity staff members, or if necessary, the Charity Commission, the Fundraising Regulator, or the Information Commissioner’s Office. 

Other policies