Open Letter from the Chairmen of Trustees

Sunday 14 February 2016

For the past eight years our dedicated staff and volunteers have done exactly what we promised we would do: delivered direct, practical support to those affected by military service.

It is the responsibility of Trustees to oversee the governance of a charity. At Help for Heroes, the Trustees take that responsibility very seriously.

Trustees constantly review policies to ensure there are the right procedures to protect wounded or ill men and women. Their needs have changed – they are not just physically injured, but in need of psychological wellbeing support too.  Help for Heroes has always been focussed on adapting and has done everything possible to make sure it meets the highest standards. Safeguarding procedures are constantly reviewed and updated and the charity works with independent experts such as the Social Care Institute for Excellence to make sure they are the best.

Looking after our beneficiaries’ data is important and it has always been our policy to follow the widely recognised Caldicott Principles on using information to deliver the best support. We are fully compliant with the Information Commissioners Office (ICO). Our aim is to achieve ISO 27000 standards - to go above and beyond the ICO’s requirement.

Whenever we are asked a question by any professional body, such as the Charity Commission, we answer it. If any of our partners – from the Armed Forces to 60 other affiliate Charities – raise any questions or concerns we work with them to solve them.

Help for Heroes needs great staff to give the very best support to its beneficiaries. In our roles, we spend a lot of time with the team and volunteers. They are dedicated people who want the best for our beneficiaries. There were almost 10,000 visits to Recovery Centres last year by veterans and their loved ones. Speaking to and hearing feedback from those the charity has supported, we are proud of our staff.

We are a learning organisation and those for whom we care will continue to benefit as we strive to be the best that we can be. 

We are rebuilding lives, we are doing it more effectively than ever before, and we are making a positive difference.

Alex Scott-Barrett, Chairman of Help for Heroes

Lt Gen Sir Philip Trousdel (Rtd), KBE, CB Chairman of Help for Heroes Recovery

If you would like to talk to us directly please email


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