About Us / Our Policies

Our Policies

Beneficiary Complaints Policy

Beneficiary Complaints Policy

We want to provide our beneficiaries with the best support possible, but if you are not satisfied with any of our services please let us know

Our complaints policy
Supporter Complaints Policy

Supporter Complaints Policy

If you are a supporter unhappy with any of your experiences with us, we want to put things right.

Help us improve
Privacy Policy

Privacy Policy

Help for Heroes takes the privacy of its beneficiaries and supporters very seriously and adheres to all aspects of General Data Protection Regulation.

Read our privacy policy
Cookies Policy

Cookies Policy

Like other websites, ours uses cookies. These let you navigate around this site and help us improve your experience.

Read our cookies policy
Safeguarding Policy

Safeguarding Policy

Safeguarding is at the heart of everything we do at Help for Heroes.

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The Fundraising Promise

The Fundraising Promise

The Fundraising Promise outlines the commitment we will make to donors and members of the public.

Read the Fundraising Promise
Refund Statement

Refund Statement

Find out more about our Refund Statement here.

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Our website links policy

Our website links policy

This page summarises our policy on website links from and to our site.

Read our policy